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FAQ

Website Accounts & Access

  • How do I get a WordPress site?

Contact your area’s content owner to request a new website. Include the new site’s name, preferred URL, the assigned content editor (full name and email) and a brief description of the purpose of the website and its intended audience.

Please note that the University’s WordPress network is for public-facing content. If you need a website for internal audiences or one that should only be accessible to a limited group of users, then you will need to consider another option like Google Sites or SharePoint. Faculty and staff can create personal sites using Google Sites. The University provides MyInvolvement for hosting student organization websites.


  • How do I get access to edit my department’s website?

Content editors are assigned by deans, department chairs or other leadership within each area. If you’ve been assigned the responsibility of editing website content for your area, contact your content owner. You will need to attend a mandatory introductory training session before you will be granted credentials to edit a University website. View the training schedule to decide which training date and location would work best for you.


  • How do I reset my WordPress password?

Go to your website’s WordPress login page and click the “Lost your password?” link under the username and password fields. A confirmation email will be sent to the account associated with your WordPress username – you may need to check your spam folder. You must click the reset password link in the email to complete the process. If you don’t receive the confirmation email within a few minutes, contact your area’s content owner for assistance.

Note that if you are temporarily locked out of your website, you will have to wait for the lockout period to clear before you will be able to reset your password successfully. That’s why it’s important to reset your password BEFORE you get locked out. Remaining login attempts are clearly displayed on the login page.


  • How do I view my website’s traffic reports?

Content editors can request access to view their website’s reports by contacting their area’s content owner. Once you’ve been granted access, sign in at https://analytics.google.com/ with your MyGeorgiaSouthern credentials. Learn more about how to use Google Analytics.


  • How do I get more storage space on my wordpress site?

Go to the Reducing Your Media Library Usage page and work through the step by step process to reduce your media library usage. If you have gone through the process and still feel you need more space, please submit a MyTechHelp ticket to have a web team member audit your media library usage.


Functionality & Features

  • Can we embed videos or slideshows from external sites?

Yes, you can embed videos and slideshows from sites like YouTube, Vimeo, Flickr etc. in your pages. WordPress makes it easy – just copy the link to the video or slideshow and paste into the page editor. WordPress will display the media player automatically, no embed code needed!

If you choose to use the embed code provided by the external site instead, you’ll need paste the embed code into a HTML block. You may need to adjust the width to fit within the page’s content area.


  • How do I a create a secondary menu on a department page?

View our page for creating submenus – for Advanced Users – HTML required.


  • Is there an easy way to add a slideshow to a page?

Yes, DisplayBuddy Slideshow is a tool all sites have access to:

  1. In your WP admin area, go to DisplayBuddy → Slideshow.
  2. Add a new Group, then upload your images and choose your settings (use Cycle mode for embedding within a page).
  3. Save your slideshow group, then copy the shortcode provided.
  4. Navigate to a Page paste the shortcode where you want the slideshow to appear on your page.
  5. Click Preview to see how it will look live.

For more tips and how-to guides, see our tutorials section.

Last updated: 8/21/2019