Web Support and Training
Web Support
University web content owners serve as the first line of support for all college and departmental websites. They are your point of contact for all questions, problems and requests relating to your website. It’s recommended that each department designate 1 primary content editor and 1 backup editor per website to streamline website updates and support. Division/college content owners can serve as the backup when a departmental resource is not available.
If you need further assistance, contact your area’s web content owner.
If you see a technical issue with your site, submit a MyHelp ticket.
New Content Editor Training
To request access to a site and training, please contact your designated Web Content Owner.
All Content Editors are required to follow the introductory training steps before accessing a University website. The steps to be taken before accessing and making edits to a website are as follows:
- Watch the training video to get familiarized with the backend of WordPress.
- Review the Policies and Procedures for the web.
- Log into the WordPress site with the credentials provided.
- Change the temporary password associated with your account to a new, secure one.
- Contact your Content Owner or bfavorite@georgiasouthern.edu if you have any questions while editing your site.
To request access to a site and training, please contact your designated Web Content Owner.
If you would instead like to sign up for a virtual Zoom training for a group of individuals, please state this in your request to your web content owner.
If you would like to schedule a time to go over your WordPress site and any questions you may have, please contact bfavorite@georgiasouthern.edu.
Virtual Training
Training sessions will be held online through the Zoom conferencing service. Please be sure to login with your name or email so that attendance can be verified. The training will be recorded for the benefit of the attendees to review at a later date and for those that were unable to attend live.
- Thursday, August 18
1:30 – 3 p.m. - Wednesday, September 14
10 – 11:30 a.m.
Do the dates not work for your schedule? Recorded training sessions are available upon request.
Armstrong Campus Training
Training sessions are held in-person on the Armstrong campus in Solms Hall, Room 204 unless otherwise noted.
- Future Dates TBD
Statesboro Campus Training
Training sessions are held in-person on the Statesboro campus in the Information Technology Bldg, Room 1201 unless otherwise noted.
- Future Dates TBD
Content Owners: If you are a University Content Owner, please submit a MyHelp ticket to escalate issues and training requests to the Web Team (include ATTN: Marketing Web in the body for faster routing). If you’re a new content owner, get started with the Guide for Content Owners.
Last updated: 9/7/2022